我們對產品的品質充滿信心。我們為產品本身的任何質量問題提供為期45天的無條件保固，以供更換

此外，我們還提供有條件的2年保固，並提供更換的折扣價格。

**無條件保固政策**

賣方將向買方提供產品的保固，保固期為自產品交付之日起的45天。該45天的無條件產品保固僅涵蓋產品的工藝缺陷，不包括由事故或不當使用、正常磨損、氧化、修改、寶石損失、企圖修復、疏忽或與產品所用的寶石的自然現象或顏色等相關的固有問題引起的任何損害。賣方擁有確定缺陷或損害性質及保固資格的絕對裁量權。當產品被任何第三方或買方修改或修復時，產品的保固即失效。賣方保留在任何時候修改保固條款的權利，無需事先通知或獲得買方的同意。

**有條件保固政策**

賣方將向買方提供產品的保固，保固期為產品交付後的2年，有條件的優惠需買方支付產品價格的特定百分比以供更換。該2年的有條件產品保固僅涵蓋產品的工藝缺陷，不包括由事故或不當使用、正常磨損、氧化、修改、寶石損失、企圖修復、疏忽或與產品所用的寶石的自然現象或顏色等相關的固有問題引起的任何損害。賣方擁有確定缺陷或損害性質及保固資格的絕對裁量權。當產品被任何第三方或買方修改或修復時，產品的保固即失效。賣方保留在任何時候修改保固條款的權利，無需事先通知或獲得買方的同意。

請聯繫客戶服務或發送郵件至 info@esterellaclassic.com 以獲得進一步的協助。

謝謝

We stand behind the quality of our products. We offer a 45-day unconditional warranty for any quality issues with the product itself for a replacement. Additionally, we provide a conditional warranty of 2 years with a discounted price for a replacement. 

Unconditional Warranty Policy

1. The Seller shall provide warranty of the Product to the buyer for a period of 45 days from the date of the delivery of the Product.
2. The 45 days Unconditional warranty of the Product only covers defects of the Product in relation to workmanship, and does not cover any damage by accident or inappropriate use, ordinary wear and tear, tarnishing modification, loss of stones, attempted repair, negligence or any problems or complaints which is inherent in relation to the natural phenomenon or colour or otherwise natures of the gemstones of which composites the Product.
3. The Seller has the absolute discretion to determine the natures of the defects or damage and the eligibility of the warranty.
4. The warranty of the Product shall become void when the Product has been altered or repaired by any third party or the Buyer.
5. The Seller reserves the right to modify the terms of the warranty at any time without prior notice to or consent obtained from the Buyer.

Conditional Warranty Policy

1. The Seller shall provide warranty of the Product to the buyer for a period of 2 years from the date after the delivery of product, the conditional offer subjects to the Buyer has to cover certain % of the product price for a replacement.
2. The 2 year conditional warranty of the Product only covers defects of the Product in relation to workmanship, and does not cover any damage by accident or inappropriate use, ordinary wear and tear, tarnishing modification, loss of stones, attempted repair, negligence or any problems or complaints which is inherent in relation to the natural phenomenon or colour or otherwise natures of the gemstones of which composites the Product.
3. The Seller has the absolute discretion to determine the natures of the defects or damage and the eligibility of the warranty.
4. The warranty of the Product shall become void when the Product has been altered or repaired by any third party or the Buyer.
5. The Seller reserves the right to modify the terms of the warranty at any time without prior notice to or consent obtained from the Buyer.

Please kindly contact the customer service or email to info@esterellaclassic.com for further assistance.

Thank you